Wizard Pharmacy Livingston

I wish I could give them zero star. Asked to come back to pick up my medication. Went there to pick it up 20 mins later. They hadn't even looked at my prescription. They asked me to wait for my medication, so I waited in the pharmacy. After 20 mins, they said they didn't have the medication in stock. I got very unhappy. They then said they could order it. The staff took 15+ mins to place an order. I went to the counter to pay for it. Another staff member scanned the bar code and 5 different prices came up. I was told to wait until they sorted it out. They took 20 mins to get the correct price.Can my Sunday be more ruined?I wish we had another pharmacy in Livingstone shopping centre. I will never ever go back to Wizard, no matter what. They don't know what they are doing (poor training?) and have no respect whatsoever for their clients' time.

Jane was very willing to help me and was very informative. She was polite and welcomed me with a smile! Brilliant customer service from everyone else as well. 10/10 recommend this pharmacy!

The staff here are so nice and helpful! Shout out to Mohit for being such a genuinely caring pharmacist who goes above and beyond to help! Highly recommend this pharmacy to everyone!

Liv Maria went above and beyond for me in store today, finding my fragrance I was searching for, and then collecting my script for me as well as tending for me on the register!Truely a credible effort from Liv. It’s the little things that count; and she exemplifies this.Pay rise coming her way I reckon! ;)

Most expensive pharmacy for prescriptions and they don't match their prices, Won't go to them again:(

Most of the reviews show that THE PRICE IS HIGH...some even higher than 100% compared with other.

Price check first . 15% higher on the item i compared over the phone . I won’t bother with Wizard again.

Absolutely poor customer service from the pharmacist.After querying the cost of a medication as to why it was so expensive (9 dollars more than any other pharmacy I’ve ever been to) she then decided to yell at me across the pharmacy that it was her professional fee. Never heard that one at a pharmacy before. Then she proceeded to demean me by also stating well, when you study pharmacy for 5 years, you’re entitled to charge a professional fee.I too studied in order to work in my position at my workplace. Maybe I’ll start charging a professional fee for my work. Here I thought that’s what your wages were for, but gee whiz, I can’t wait for that promotion.Anyway, when I spoke to my husband, he also said his medications were 9 dollars more expensive. So maybe I’ll start charging 9 dollars for each time I do my job. Thanks for the idea Georgina. I’ll make sure I remember you so I can charge you my special new rate for my service.Very disappointed in the wizard pharmacy brand, and I won’t be returning. As a company that states on it’s website,We strive to deliver service excellence through patient centric care,and We are dedicated to the highest clinical and customer service standards and believe the key to achieving this is by becoming an employer of choice,and Our employees are inspired to offer excellent customer service and are consistently caring, you really missed the mark there.But hey, maybe my definition of customer service was wrong.Also, I don’t want your generic sorry to hear about your experience response. I don’t care about a response. And I’ve already emailed your customer care email that you always encourage the negative feedback posters to email. I just wish I’d seen the reviews on Google sooner

Excellent service from Alyssa! (?)Went in to ask about an itchy, swollen eye - she was super lovely, patient and helpful. She didn't push me to buy anything and suggested i could use eye drops i already have at home, but after listening to more of my symptoms she recommended me antihistamine eye drops that have been working great so far :)